Company Globality SA   Read our profile
Description: Globality SA is an international health insurer and the center of competence for the expatriate healthcare business of the Munich Re Group.

With more than 65 million expatriates living and working world-wide Globality SA operates in a rapidly growing, highly dynamic market. Internationally operating companies and their expatriate staff as well as individuals and their families place their trust in Globality’s expertise.

The company launched its operations in April 2008. With headquarters based in Luxembourg and its world spanning network of assistance and service partners, Globality’s reach is truly global.
Address: 1A Rue Gabriel Lippmann Parc d’Activité Syrdall L-5365 Munsbach, Luxembourg  
IT Infrastructure Network Specialist (m/f)


In this position you will report to the Infrastructure Service Lead and you will be responsible for:


  • Execution of daily operation schedule
  • Solving assigned incident tickets according to Service Level Agreement
  • Providing infrastructure services for
    • Citrix Remote Access and terminal services
    • Standard software environment management (MS, Linux)
    • Network Infrastructure and Security
    • IT landscape monitoring, scheduling, log analysing
    • Open Text / TCP
    • IP telephony
  • Creating and maintaining documentation as it relates to the responsible technologies and update the Knowledge Data Base
  • Backup-buddy for Infrastructure Service Team
  • Maintaining good relationships with users


  • Experience in working in a service desk
  • Good knowledge of ITIL practices
  • Technical knowledge in the responsible technologies:
    • Firm understanding of Microsoft based networks and operation systems
    • Basic knowledge of networking concepts (IP addressing, routing, switching, OSI, DHCP, DNS, SMTP, protocol analysis, etc.)
    • Firewall and network security solution (IPS, IDS, etc.)
  • Service-oriented mind set
  • Good analytical and troubleshooting skills
  • Integrity, flexibility, availability
  • Technology knowledge awareness
  • Security Awareness
  • Solution-oriented
  • Understand the business users’ requirements
  • Focus on innovation
  • Good team spirit
  • Good written and oral communication in English; additional languages are an added value


Location   Luxembourg
Payment Not communicated
Category IT / Programming, Technical Support, Insurance
Terms Permanent, Full-time
Last updated 19/01/2017

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