Company Goodyear Dunlop   Read our profile
Description: Goodyear is one of the world’s largest tire companies. It employs about 66,000 people and manufactures its products in 49 facilities in 23 countries around the world. Its 2 Innovation Centers throughout the world strive to develop state-of-the-art products and services that set the technology and performance standard for the industry.
System Administrator
Goodyear is one of the world’s largest tire manufacturers. Worldwide we employ more than 69,000 people and manufacture our products in 51 facilities across 22 countries. Within the Europe, Middle East & Africa (EMEA) region, our team of almost 25,000 people is focused on designing, developing, producing, marketing, selling and distributing our tires and related services.

Do you want to be a part of a dynamic team based in Luxembourg working in a fast paced, world class organization, driven by leading edge technology?

… if the answer is yes, then we have just the job for you…

System Administrator (m/f)

The Opportunity

Primary purpose of the Position:
  • Provide end-users support for the various technologies utilized within the Proactive Solutions' portfolio. Work with internal and external parties to coordinate and follow-up on system-related requests.
  • Ensure that the data is entered consistently so that it will meet reporting needs. Check that all relevant records in different systems and update whenever appropriate. Act as a second line support for troubleshooting.
  • Manage/perform material programming, configuration and on-time availability.
  • Lead finding most efficient and effective means to execute tasks. Coordinate, present and support continuous improvement processes and implement corrective and preventive measures.
Principle duties and responsibilities:
  • Provide excellent level of customer service to callers, by providing them with appropriate and prompt support. Executes the customer setting in a web-based system and update whenever necessary. Documents tasks or issues until resolution in dedicated ticketing system
  • Act as 2nd line technical support, coordinate troubleshooting activities, ensure internal follow-up and reporting. Communicate effectively and proactively with business users, support teams, technology providers and all stakeholders
  • Provide customers with standard and ad hoc data, metrics and reporting on an ongoing basis. Provide high quality editing and formatting for all program related documents
  • Identify, recommend, and implement technological solutions to meet the operational needs.
  • Assist customers with system understanding and training, including training material and tutorials
To join our team you will need:


Education: A-Level Degree. Study in Computer Science or a related field or Information Technology.

Studies in Computer Science or Information Technology.
IT related experience with systems administration and troubleshooting.
Understanding of web-based technologies, especially server skills and associated server tasks (content management).
Communication skills necessary to train users of varying experience levels.
Ability to accurately explain situations to others using information systems language and terms.
Ability to multi-task and achieve results in a high volume environment.

Knowledge and Skills: 
Customer focus
Self-driven and strong entrepreneurial skills
Able to plan with different parties and execute against plan
Language: English and German. Any other language is an asset

Are you looking for an opportunity to join a company that has a long history and an exciting future? A place where you can grow within an international organization? A role where you will contribute to increasing the innovation, safety and sustainability of the tires that drivers across EMEA rely on every day?
This opportunity might be just what you are looking for! 
Location   Colmar Berg, Luxembourg
Payment negotiable
Category IT / Programming, Secretarial / Admin / Clerical
Terms Permanent, Full-time
Last updated 20/01/2017

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