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Company Alter Domus   Read our profile
Description: Independent and possessing more than twenty years' experience in its field, Alter Domus has become a leader in corporate and management services for private equity & infrastructure and real estate funds as well as listed and unlisted companies. Our staff of over 900 people also provides fund administration and financial reporting services. We mentor and develop our employees’ technical knowledge and practical skills. We also champion commitment and a customer-oriented mindset.
Contact Recruitment Team
Address: 5, rue Guillaume Kroll, B.P. 2501, L-1025, Luxembourg  
Tel: (+352) 48 18 28 1
Fax: (+352) 48 18 63
Website:
Email: HR.Recruitment@alterdomus.com
Head of Transfer Agency


Independent and possessing more than twenty years' experience in its field, Alter Domus has become a leader in corporate and management services for private equity & infrastructure and real estate funds as well as listed and unlisted companies. Our staff of over 1000 people also provides fund administration and financial reporting services. We mentor and develop our employees’ technical knowledge and practical skills. We also champion commitment and a customer-oriented mindset. For more information, please visit our website: www.alterDomus.com

For our office in Luxembourg, we are currently looking for:

HEAD OF TRANSFER AGENCY

Job Description:

You will be responsible to optimise and manage an operational Transfer Agent team for alternative funds (mainly Private Equity, Real Estate, Infrastructure and Debt Funds).

  • Be a leader and motivator and promote excellent client service standards, a customer focused approach and advocate best practice at all times within the group
  • Manage, coach and develop team members, ensuring all staff are performing in line with competency standards and development potential is being identified and promoted
  • Ensures client satisfaction, accuracy and productivity of work, and compliance with internal policy and external regulation
  • Assists in strategic planning and process improvement for the function
  • Take a leadership role in identifying and resolving client service and service delivery issues for clients
  • Support the retention and growth of existing revenue streams, and provide the highest level of customer service through proactive problem resolution and by demonstrating Alter Domus core values
  • Set the development schedule to ensure that TA business is keeping pace with market developments and competitor product service offerings
  • Employ various innovative strategies to support client service and service delivery for TA
  • Being instrumental in setting up and optimising the process and selecting the relevant tools to provide a high quality service
  • Responsibility for ensuring that investors meet eligibility (KYC AML), compliance and anti-money laundering guidelines during the processing of investor-related transactions
  • Additional responsibilities include written and oral correspondence with the fund and investors regarding AML documentation, transactions, performance and statement reporting
  • Ensure up to date KYC AML requirements and local best practice
  • The role will require engagement with a broad cross section of the TA business and the broader organization

 

Your Profile:

  • University Degree preferred
  • Knowledge of Alternative Investment Services and alternative funds
  • 12+ years of experience in financial services with minimum 5 years heading a Transfer Agency team
  • KYC AML deep experience
  • Demonstrated experience as a successful manager
  • Ability to lead a project
  • Knowledge and understanding of the alternatives industry, the business and service needs of industry participants, and an understanding of the global service delivery models with specific reference to alternative vehicles
  • Ability to conduct his/herself with integrity and a desire for excellence with a clear sense of personal responsibility

 

How to apply:  

Please send your cover letter and your curriculum vitae to us via the platform of jobs.lu

Our recruiting process, like your entire career, is considered a shared responsibility. During interviews you will have the possibility to discover the company and your future colleagues. We will seize the opportunity to know you better.

Location   Luxembourg
Payment Not communicated
Category Accountancy / Finance, Industry, Investments funds
Terms Permanent, Full-time
Last updated 24/03/2017
Contact Recruitment Team

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