Company AXA Assurances Luxembourg    Read our profile
Description: Au Luxembourg, AXA de par ses sociétés originelles est la première compagnie à avoir reçu l'agrément officiel en 1853 pour opérer sur le territoire grand-ducal. Fort de son expérience de plus d'un siècle et demi sur le marché national, AXA Luxembourg profite également de son appartenance au Groupe international AXA pour exercer son métier de la protection financière qui consiste à accompagner ses clients, particuliers, petites, moyennes et grandes entreprises à chaque étape de leur vie ou de leur développement, en répondant à leurs besoins de produits et services d'assurances, de prévoyance, d'épargne et de transmission de patrimoine.

Plus d’infos sur
Address: 1, Place de l'Etoile, L-1479, Luxembourg  
Tel: +352 44 24 24 1
Marketing CRM Expert (M/F)

Become Marketing CRM Expert (M/F)

at AXA Luxembourg – Permanent Contract


AXA, provider of life and P&C insurance in Luxembourg since 1853



245 internal staff


115 agents



€14.4 million of operational revenues


€245.3 million of revenues


Job Purpose

The qualified candidate will be in charge of the implementation and use of a new CRM solution for our AXA’s local entities.

The Marketing CRM expert will have two dimensions in his role: First of all, the deployment of the CRM Tool using the ability to gather, analyze information and lead the project. The person will secure delivery objectives in terms of quality, budget, scope and time, ensuring consistency with AXA Group strategy, commitments and goals. In a second step, the Marketing CRM Expert will use his/her capability to analyze in order to support the marketing strategy: retain the client we want, choose the right and cost efficient channel, define segments, analyze the efficiency of the different offers.


The Marketing CRM Expert, as the responsible for the coordination, execution and control of the project will be assigned the following tasks and responsibilities:

  • Carry out all phases of project life circle, from general design to deployment and maintenance

-        Facilitate the definition of project scope, goals and deliverables

-        Lead the planning and the implementation of project

-        Define project tasks and resource requirements/Assemble and coordinate project staff

-        Develop full scale project plans / Plan and schedule project timelines

-        Manage project budget

-        Track project deliverables

-        Manage Quality assurance

-        Monitor and report on progresses of the project, problems and solutions

-        Implement and manage project changes and interventions to achieve project outputs

  • Manage project resource allocation

-        Manage the relationship with business analysts, data center project managers, developers in India and external providers

-        Manage the relationship with the contractors assisting in the implementation process

  • Manage the exploitation of the tool

-        Make reports and forecast market potentials of customers for strategic planning

-        Upgrade the tool when necessary



  • Graduate degree education, with a minimum of 5 years work experience in Project Management related to Marketing & Distribution areas (CRM)
  • Knowledge of AGILE/RAD-JAD project management methodology
  • Direct work experience in project management capacity
  • Proven experience in people management, strategic planning, risk management and change management
  • Minimum of 2 years’ experience in management of projects developed with Microsoft Dynamics or salesforce
  • Good technical background on or Microsoft dynamics tools
  • Experience with CRM process modeling
  • Experience with Cloud Computing functional and applicative architecture
  • Ability to communicate in working environment in English / French.
  • Manage own work and ability to make decisions: Autonomy / Initiative / Pro-activity
  • Open minded, accept and act on feedbacks from others,
  • Cross-cultural competence
  • Strong communication skills
  • Discipline, Result oriented, Reporting
  • Ability to analyze and synthesize
  • Flexibility, adaptability and openness
  • Excellent verbal and written communication skills, as well as analytical, organizational and assertiveness skills
  • Willing to provide optimal service to our clients through a prompt and qualitative management in a constantly changing field
  • Ability to identify important information in client files in order to take appropriate decisions


We offer a stimulating and rewarding work environment and the opportunity for continued professional development in a human-size company belonging to a successful international group.


Interested ?

If you are interested in this position and meet the job requirements, please send your resume and cover letter to our Human Resources Department via the platform of

For more information about our products or the company, please visit our website

Location   Luxembourg
Payment Not communicated
Category Marketing / Market research, Analysis / Project Management
Terms Permanent, Full-time
Last updated 24/03/2017

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