jobs.lu

 
Company Lombard International Assurance S.A.   Read our profile
Description: Lombard International Assurance is Luxembourgā€™s leading cross-border life assurance company, providing wealth structuring solutions using unit-linked life assurance as a platform to high net worth investors and their families. We are an autonomous company, not tied to any bank or investment management company
Address: 4, rue Lou Hemmer L-1748, Luxembourg  
Tel: +352-34 61 91 410
Website:
Email: recruitment@lombardinternational.com
Market Leader ā€“ French market

Your role 

  • Act as one of the first points of contact for our high-quality distribution partners, such as financial institutions, family offices, tax lawyers, estate planners, etc. in the French Market

  • Aim to provide a world-class “post sales” service by means of close follow-up, very efficient communication and a high level of pro-activity

  • Leverage on service excellence to strengthen relationships with partners and achieve long term positive cooperation

  • Develop and implement service improvement initiatives

  • Proactively solve operational issues and provide regular reports to management and team

  • Ensure day to day workload is managed in a timely and efficient manner amongst the team members, continually assessing ways to improve

  • Take independent ownership of projects ensuring quality of content delivery within deadlines

  • Coach and develop the team. Conduct appraisals, agree objectives and identify training needs

  • Ensure team performance objectives are achieved and proactively contribute to departmental performance objectives

  • Be independently able to engage team members to achieve high performance levels

      

Your profile

 

  • About 5 years customer service and few years of people management experience gained within the financial/insurance sector

  • Ideally, you have been running a client service desk in the financial sector

  • A people manager with a proven track record of managing high performing teams

  • Excellent communication skills: being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner

  • Ability to listen to other opinions as well as being confident of your own and find balanced solutions

  • Team player with excellent interpersonal and communication skills

  • A mature person capable of working independently and able to demonstrate a high level of initiative and problem solving capabilities

  • Possess drive, influential and persuasive skills as well as the ability to achieve results through working in a logical and systematic manner

  • Flexible and adaptable you will enjoy challenging situations in a changing environment

  • French native level and excellent English is necessary and any other European language would be an advantage.

Location   Luxembourg
Payment .
Category Financial Services, Insurance
Terms Permanent, Full-time
Last updated 29/03/2017

Apply for this job

To be taken to the page to apply for this job, please enter your name and email address below:
Name
Email


Other jobs from this employer
Date Title Location Shortlist
29/03/2017 Reconciliation Officer - 6 month contract Luxembourg
29/03/2017 Swift Connectivity Coordinator Luxembourg
29/03/2017 Business Support Officer Luxembourg
29/03/2017 Digital Communications Trainee - March to November Luxembourg
29/03/2017 Account Officer - German Market - 6 months Luxembourg
29/03/2017 Senior Project Manager Luxembourg
29/03/2017 Enterprise Architect & Digital Specialist Luxembourg
29/03/2017 Head of Actuarial Reporting Luxembourg
29/03/2017 Account Officer - Belgian Market - 1 year Luxembourg
29/03/2017 Account Officer - Nordic Team - CDD 1 year Luxembourg
29/03/2017 Senior Fund Accountant Luxembourg
29/03/2017 Marketing Communications Specialist Luxembourg
28/03/2017 Senior Investment Compliance Officer Luxembourg
27/03/2017 Contractual Documentation Specialist Luxembourg