Company Globality SA   Read our profile
Description: Globality SA is an international health insurer and the center of competence for the expatriate healthcare business of the Munich Re Group.

With more than 65 million expatriates living and working world-wide Globality SA operates in a rapidly growing, highly dynamic market. Internationally operating companies and their expatriate staff as well as individuals and their families place their trust in Globality’s expertise.

The company launched its operations in April 2008. With headquarters based in Luxembourg and its world spanning network of assistance and service partners, Globality’s reach is truly global.
Address: 1A Rue Gabriel Lippmann Parc d’Activité Syrdall L-5365 Munsbach, Luxembourg  
IT Helpdesk Technician (m/f)


In this position you will report into the Infrastructure Service Lead. The overall purpose of this job is to provide internal support for employees and contractors and to ensure the day-to-day first level support of the IT systems monitoring, reporting and troubleshooting.


  • Act as the first point of contact and ensure proper technical support for internal users
  • Ensure the proper maintenance of the systems
  • Handle Tier 1 help desk escalations through tickets or telephone
  • Follow up on outstanding requests and ensure timely resolution
  • Create accounts and configure hardware as part of on-boarding process
  • Provide support for IT related projects
  • Ensure effective support for audio and video equipment in conference rooms
  • Monitor and manage internal assets to ensure accurate inventory records
  • Other duties may be added and/or assigned as needed


  • Degree in Computer Science or equivalent experience
  • At least 3 years’ experience in similar position
  • Solid knowledge of Windows 10, Windows Server 2008R2 - 2016
  • Expertise in Active Directory maintenance and Exchange 2010 - 2016
  • Knowledge in PC hardware, Thin Clients, Printers, computer peripherals, Mobile devices (iOS, Android)
  • Knowledge in Client PC connectivity - Ethernet, TCP/IP and VPN
  • Knowledge in file server knowledge
  • Be passionate about technology and about helping people
  • Experience with VMWare and Citrix Terminal Services
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users
  • Excellent written and verbal English is mandatory for this role. German and/or French are considered as an asset


Location   Luxembourg
Payment Not communicated
Category IT / Programming
Terms Permanent, Full-time
Last updated 24/06/2017

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