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Our client is a leading software provider based in Luxembourg, with offices in the US and Asia. We are looking for a Global Head of Account Management located in Luxembourg.
Build, lead and scale a world-class global account management team across multiple offices that is chartered to maximize value to the customers.
Drive Customer Success outcomes by maximizing recurring revenues when negotiating renewals, increasing renewal rates and reducing churn.
Expand revenue in accounts through up-sells and identify cross-sells opportunities.
Broaden the customer stakeholders and increase their level of engagement and increase reference-ability.
Develop a team of world-class account managers that become trusted advisors to the customers.
Codify best practices across the industry and share them across the customer base.
Define and optimize the Customer Lifecycle and manage Client success strategy, all Customer Success systems, initiatives and processes.
Measure the effectiveness of Customer Success by defining and executing on operational metrics.
Attract, develop and retain talent through a culture of Customer Success.
Lead customer advocacy by driving improvements in the platform, processes, and people.
Represent the company as a senior management sponsor on a few key accounts and as a point of escalation for critical customer concerns.
Regularly traveling to global offices.
Collaborating across other departments (Marketing, Product, Sales) to ensure voice of the customer is represented.
Minimum of 10+ years of experience in sales and account management or customer success with enterprise software companies, preferably at a marketing technology company.
Proven long-term customer relationship skills, a sales-centric approach and passionate about customer success.
Ability to coordinate cross functionally and balance the needs of the customer with the needs of the organization.
Detail-oriented with the ability to set priorities and be flexible in a changing environment.
Strong program and project management skills.
Strong sales, negotiation and conflict-resolution skills.
Record of leadership in a global, remote, team-oriented environment, working well in a fast-paced environment, and meeting multiple, concurrent deadlines.
Proven record selecting, growing, promoting and retaining talent in sales, account management or customer success teams.
Ability to professionally handle difficult customers, challenging situations, and meeting deadline expectations.
Technical competence and understanding of marketing technology software.
Excellent written and verbal communications skills required.
Enthusiastic and creative leader with the ability to inspire others.
Ability to interact effectively and build relationships with all levels of customer organization from C-level to end-users.
Strong understanding of and experience with enterprise SaaS solutions.
Excellent customer management, problem solving, and enterprise sales skills.
Excellent communication and presentation skills at the executive level.
Strong collaboration skills for close coordination with multiple teams.
Ability to work in fast-paced environment and stay on top of multiple activities.
Outstanding skills and experience in coaching and mentoring teams.
For more information please contact Nicolas HURLIN by phone on +352 26 29 45 20.
THE RECRUITER is a recruitment and executive search company specialised in ICT - Telecoms - Digital - Cleantech - Services & Industry. THE RECRUITER empowers companies in their recruitment and HR projects, trusting that Human Factor, thanks to committed, motivated and implicated people, will bring success and added value in any business. THE RECRUITER defines its core values as: transparency, flexibility, professionalism and commitment. We apply these rules to any HR project we are in charge of.
|Category||Sales Management, Sales|
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