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Address: Château de Betzdorf, L-6815 Betzdorf, Luxembourg  
Tel: +352 710 725 674
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MOC Controller


GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.
Our mission is to provide secure, reliable and accessible satellite communication services for governments – addressing the demand for connectivity resulting from defense and civilian security applications.

GovSat introduces a new type of geostationary satellite aimed exclusively at government and defense users and our 24/7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defense applications.

 

MOC (Mission Operations Center) Controller 

 

Role Description Summary

The position is responsible for the 24/7 support, management and monitoring of GovSat services, specifically supporting Governmental defence and Civilian/Institutional security communications.

The incumbent is expected to take ownership, diagnose and resolve service anomalies in both the RF Payload and IP domains as part of a predefined incident management process. He / She will also perform routine operational tasks such as spectral policing, trouble ticket management, service reporting and carrier line-up activities. 

As a member of a multi-skilled shift team operating within a purpose built, GovSat Secure Missions Operations Centre, the incumbent will also support other GovSat operational systems involved in the service delivery chain. 

 

Primary Responsibilities / Key Result Areas

  • Maintain services to the highest possible standards, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems
  • Provide 24/7 service support to GovSat customers and/or users (Rotate shifts on 24-hour duty, 7 days per week)
  • Ensure spectral policing of GovSat platforms and assets  
  • Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
  • Be accountable for the delivery of industry leading customer service
  • Perform timely and effective troubleshooting and service recovery actions
  • Perform line ups of uplinks as required
  • Provide technical support to customers and/or users   
  • Create operational reports and statistics as required
  • Ensure the availability and preparedness of GovSat monitoring systems for Data services
  • Liaise with and escalate to Engineering support when required (Level 2)
  • Perform other duties as required by management

 

Competencies

  • Strong aptitude for a systems approach to problem solving, and good analytical skills
  • Excellent written and oral communication skills
  • Strong customer / user focus
  • High operational awareness
  • Ability to work both in a team and independently as required (the incumbent will act as a lone worker during some shifts)
  • Self-motivation, attention to detail and accuracy
  • Flexibility and stress resistance
  • Flexibility in working times
  • Strong ability to set priorities
  • Willingness and drive to continuously acquire new knowledge and skills
  • Willingness to foster innovation to develop the working environment
  • Fluency in English and any other languages will be considered as an asset

 

Qualification & Experience

  • At least a Bachelor Degree in Engineering / Computer Science, or equivalent qualifications and/or experience
  • Minimum two years of work experience in the Telecommunication Industry
  • Experience in operating satellite platforms, including VSAT and associated systems
  • Good knowledge of satellite communications techniques, architecture and protocols
  • Knowledge of satellite communications, networking and/or IT systems
  • Knowledge of RF Geolocation  
  • Understanding of IP networks and acquaintance with platforms and Internet infrastructure
  • Working knowledge of Carrier Monitoring systems and functionality
  • Working knowledge of systems and server infrastructure

 

Other Key Requirements / Comments

  • Accurate reporting
  • Understanding of the unique demands of working within the Governmental institutional area
  • NATO/EU Secret clearance are mandatory

 

We offer you:

  • A diverse workplace, at GovSat we welcome different minds and different skills.
  • An exciting job opportunity in a fast moving and fascinating industry.
  • A competitive compensation package linked to your performance and further completed with attractive benefits.
   
Location   Betzdorf
Payment Not communicated
Category IT / Programming, Manufacturing / Engineering, Telecom
Terms Permanent, Full-time
Last updated 24/06/2017
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