Company RBC Investor Services   Read our profile
Description: RBC Investor & Treasury Services (RBC I&TS) is a specialist provider of asset services, custody, payments and treasury services for financial and other institutional investors worldwide. We serve clients from 20 countries across North America, Europe, Asia and Australia, delivering services to safeguard client assets and maximize liquidity. As a strong, stable partner, focused on meeting our clients' evolving needs, RBC I&TS has an unwavering commitment to managing operational risk in our business and the highest credit ratings among our peers. Rated by our clients as the #1 global custodian for six consecutive years, RBC I&TS is trusted with over USD 3 trillion in client assets under administration as at July 31, 2016.
Address: 14, Porte de France L-4360 Esch-sur-Alzette, Luxembourg  
Senior Technical System Analyst


What is the opportunity?

As Senior Technical System Analyst you will be responsible for the good health of the applications (HR, Risk and Finance) in the scope of  IT Corporate Systems team. You will ensure high-quality support to the applications users including a service restored under the time agreed based on priority of the incidents /problems.


What will you do?

  • You will ensure on day to day basis an efficient 3rd line of support within the team for IT Risk and Finance applications.
  • You will maintain a technical roadmap and ensure applications are up-to-date in term of versioning.
  • You will implement activities indicators (KQI/KPI) and processes for team efficiencies
  • You will perform applications healthchecks
  • You will be responsible for Audit review and findings management.
  • You will be leading application upgrades and optimizations.
  • You will communicate to senior management regarding major incidents
  • You will build strong relationship with team, peers and business


What do you need to succeed?


  • Previous experience of oversight in an IT Support team
  • Clearly demonstrated leadership potential, organizational skills and ability to analyse, trouble-shoot, solve problems and implement appropriate solutions
  • Excellent knowledge of business operations and financial services
  • Good understanding of IT systems & environments
  • Excellent communication skills with a service-oriented approach & mindset
  • Good English language skills, both written and spoken



  • Previous experience as application custodian
  • Sound knowledge of project management activities and governance
  • Sound knowledge of risk and finance environment


What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities      
  • Opportunities to building close relationships with clients


Location   Esch-sur-Alzette
Payment Not communicated
Category IT / Programming
Terms Permanent, Full-time
Last updated 24/06/2017

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