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Customer Support Agent (m/f)

Mercedes Pay S.A.
Location:
Luxembourg
Payment:
Not communicated
Last updated:
22 August 2017
Contract Type:
Permanent
Hours:
Full Time
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Job Description


WHO WE ARE

Mercedes pay S.A. is a young, innovative start-up in the field of mobile/online payment. Our goal is to establish the new standard for payment processes. ‘Mercedes pay’ is the electronic payment system for services provided by the Daimler Group. It is a fundamental component of Daimler’s mobility and digitalization strategy. As a part of the Daimler group, we are ambitious to make the products and services that Daimler offers even more appealing with the new payment system.

We are looking for a Customer Support Agent (m/f) to be the first contact and “face” to our clients.

YOUR ROLE

  • Managing the first client requests and requirements based on received incidents by applying the procedures 
  • Solving incidents or finding appropriate solutions and/or suggestions 
  • Transferring the incidents to the appropriate second line team for further 2nd line support investigation 
  • Completing the procedures at disposal to improve the first line support KPI 
  • Helping the IT and the Operation department to face and support in solving basic software issues 


OUR REQUIREMENTS

  • First relevant working experience in similar Customer Support position 
  • Interest in the Fintech industry 
  • Customer and solution oriented 
  • Team player 
  • Open and eloquent communicator 
  • Required language skills in English, French and German, any additional language is considered as an asset 


WHAT WE OFFER

  • Contribution to the future of a fast growing and sustainable company 
  • Working with highly motivated and skilled top performers 
  • Enjoying an open environment with high flexibility and agility 
  • Being rewarded with an attractive remuneration package 



We particularly welcome applications from disabled persons.
Please apply via jobs.lu
  


Related Sectors:
Call-Centre , Technical Support
Related Locations:
Luxembourg

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