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ServiceNow Engineer

Champ Cargosystems
Last updated:
22 August 2017
Contract Type:
Full Time
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Job Description


The ServiceNow Engineer is responsible for the solutions architecture, configuration, administration, design, development, documentation and technical support of our ServiceNow. 

  • Implement, document and maintain CHAMP CARGOSYSTEMS ServiceNow platform. Maintain in-depth knowledge of service offerings and business needs.
  • Test, analyse, collaborate and assist with translating business requirements into technical requirements to ensure a smooth implementation of new enhancements.
  • Utilize Java Scripting, HTML, CSS, and PowerShell to deliver solutions that automate and audit business processes with knowledge of web architecture and REST interface.
  • Utilize best practices for development, conduct thorough testing, analysis, and certification of changes to ServiceNow.
  • Adhere to change management best-practices through testing of changes, new applications and instance upgrades in a non-production environment prior to being released in the production environment
  • Update & maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all applications for use after the upgrade is completed
  • Log technical support incidents, problems and requests into ServiceNow and monitor incidents assigned
  • Participate in Problems and Knowledge initiatives and other process improvements
  • Provide technical support to CHAMP CARGOSYSTEMS technical and business teams utilizing ServiceNow
  • Escalate performance issues, unresolvable incidents and service interruptions to ServiceNow technical support. Create and update incident records in ServiceNow
  • Monitor and test for optimal system performance
  • Remain current in industry trends in Information Technology including ITIL and ITSM best practices

Desired Career Experience & Education Requirements:

  • 5+ years of experience in IT Operations and/or 5+ years of experience with IT Service Management tools
  • 2+ years of experience with developing and administering ServiceNow
  • Very knowledgeable of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, CSS, HTTP, etc.), PowerShell, SaaS applications, network operations (networks, protocols and email [SMTP, POP3])
  • Experience in Web Services integrations, REST interface and SOAP
  • Demonstrate proven development experience in ServiceNow application customization using client scripts, Business Rules, UI Scripts etc.
  • Ability to create, administer and manage Workflow Configuration
  • Solid understanding of the application development lifecycle process, including requirement analysis, quality assurance, design, scheduling, implementation, issue tracking, version control and deployment
  • Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
  • Experience documenting code and system processes and procedures in a clear manner
  • Experienced and knowledgeable of web applications, networks, protocols, email platforms and active Directory (LDAP)
  • Excellent teamwork skills and a strong client service orientation
  • Strong knowledge of ITIL methodologies, ITSM concepts, enterprise IT architecture, relational databases. ITIL certifications
  • ​ServiceNow Admin and Developer Certifications
  • SCRUM knowledge appreciated


Please contact out talent acquisition team Florence Soma and Brunhilde Huebschen

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