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Customer Support Representative- Fintech (M/F)

Michael Page
Location:
Luxembourg, Luxembourg
Payment:
Not Specified
Last updated:
19 September 2017
Contract Type:
Permanent
Hours:
Full Time
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Job Description

Our client is looking for a Customer Support Representative who will be responsible for set-up, development and maintenance of customer engagement cycle within the European market being based in Luxembourg and directly reporting to the COO of the company.

Client Details

Bitcoin technology pioneer, one of the leaders of fintech industry worldwide.

Description

You will be responsible for:

- Customer on-boarding process

- Customer query handling

- Customer cycle creation, satisfaction process set-up through email templates responses, surveys, etc, managing the process under the supervision of the COO and Chief Compliance Officer

- Other support functions with regard to general office/client management directly working with CFO

Profile

You should have:

- Minimum 3 years experience in a customer-facing/ support role, ideally from Financial industry, Electronic Payments, or Cryptocurrency sectors

- Strong analytical and problem solving skills

- Ability to explain technical processes to non-technical clients

- Strong interest in fintech industry

- Fluency in English and native level French, Dutch or German

Job Offer

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Related Sectors:
Financial Services , Sales Management , Technical Support
Related Locations:
Luxembourg

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