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IT Managed Services Consultant (m/f)

Calligo Luxembourg PSF S.A.
Location:
Luxembourg
Payment:
Non communiqué
Last updated:
26 June 2022
Contract Type:
Permanent
Hours:
Full Time
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Job Description

 

Title, Reporting Line and Revision Date

Type: Permanent

Hours: Full Time

Reports to: Director of Operations (Luxembourg)

Department: Service Operations

Revision Date: May 2022

 

Role Summary

Primarily responsible for maintaining and supporting our Luxembourg clients and delivering a wide range of IT projects and infrastructure or cloud-based services. 

The role demands a high level of technical competency and experience delivering traditional managed IT services, infrastructure, and cloud solutions, it also requires a team player who is willing to contribute at every level.

The IT Managed Services Consultant will be a proactive, hands-on individual with excellent infrastructure and business systems experience who is focused on providing high levels of customer service and support.

 

Key Duties

  • Monitoring of Calligo Managed Services
  • Resolution of client issues
  • Resolution of infrastructure issues
  • Manage, operate, and upgrade systems
  • Troubleshoot problems 
  • Identify and log recurring issues using the problem management procedure
  • Support, mentor, and knowledge share with other members of the team
  • Ownership and responsibility for the configuration and administration of key technologies 
  • Ownership and responsibility for assisting with the installation, alteration or ceasing of client services
  • Ownership and responsibility of documentation (procedures, diagrams, etc)
  • Coordinate escalation of issues to third party support providers
  • Coordinate escalation of issues to management team
  • Manage priorities and workloads
  • Communicate effectively in a timely manner
  • Complete all work in accordance with internal compliance procedures 
  • Supporting team management in maintaining staff compliancy to all team information security policies and procedures
  • Maintain and develop professional skill set
  • Investigate new and existing technologies to identify procedural enhancements
  • Foster strong working relationships with Calligo’s clients
  • Support sales and pre-sales activities (technical inputs on quotation creation)
  • Perform any other duties as required

 

Skills and Experience

  • Good communication skills both written and verbally 
  • Fluent in English and French
  • 5+ years technical experience gained in an internal IT team or within a consultancy
  • Industry recognized professional technical qualifications
  • Proven track record in support methodologies, e.g. ITIL
  • Sound problem analysis skills and an ability to manage and deliver under pressure
  • In-depth knowledge of Windows Server, Windows Client, Active Directory and basics services (DNS, DHCP, FTP, file sharing & permissions)
  • In-depth knowledge of VMware infrastructure, with VCP certification  
  • In-depth knowledge of Microsoft Exchange 
  • In-depth knowledge of Microsoft Azure and Microsoft 365
  • In-depth knowledge of CommVault backup solutions
  • Experienced practical knowledge of Veeam Backup and Replication solution
  • Experienced practical knowledge of Linux systems (RedHat /CentOS, Debian)
  • In-depth knowledge of networking and next generation firewalls (IDS/IPS)
  • Solid understanding of mail routing, mail routing rules, SPAM filtering
  • Third-level customer service support experience
  • Experience designing, securing, installing, configuring, and maintaining all types of servers, storage, and network systems

 

Competencies

  • Ability to work both alone and within a team
  • Ability to work to deadlines
  • Business & client satisfaction oriented
  • Enthusiasm, drive and initiative
  • Leadership skills
  • Maintain and develop professional skill set
  • Manage priorities and workloads
  • Investigate new and existing technologies to identify procedural enhancements

 


Related Sectors:
IT / Programming
Related Locations:
Luxembourg

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